Terms & Conditions of Sale
Terms and Conditions
By using the DuracellDirect website and online store or placing an order by telephone, you agree to be bound by our Terms and Conditions. If you have any further questions about these terms, please email .
- Order Quantities
There is a minimum order value of £10.00 including UK VAT and excluding delivery. Delivery charges are included in the purchase price.
Orders will be dispatched to the destination given by the customer within 14 days. If the order can not be despatched within 7 days you will be notified by us and be given the opportunity to cancel the order. We will use our choice of carrier unless otherwise stipulated by the customer.
We must be notified of errors and shortages within five working days of receiving the goods.
- Non Delivery
We must be notified of missing orders within 7 days of invoice.
- Damage in Transit
Damaged consignments must be refused by the customer on delivery and the despatch note marked 'damaged in transit'. To ensure the rapid despatch of a replacement, the customer should advise us of the damaged consignment.
You have the right to contact our customer services department and cancel an order for any reason within 7 days of delivery. You will be responsible for the cost of returning the items. Cancelled items must be received in good condition in their original packaging. Beyond this, if the goods are faulty see clause 7.
You have the right to return a faulty item within a reasonable period of time. All returns must be issued with an RMA number by our Customer Services department before the items are returned.
Prices charged will be those agreed with the customer. Where no prices are specified, prices charged will be those effective on the date the order is received. Prices are subject to change without notice.
- Discount Code Redemption
You must enter the Discount Code during the checkout process when placing your order online. Discount codes can only be used when placing an order online at www.duracelldirect.co.uk and cannot be used when purchasing from us on the telephone.
Only one Discount Code can be used per order of product.
You cannot use the promotional Discount Code after its expiry date.
MAY BANK HOLIDAY WEEKEND PROMOTION: From 08/05/2020 to 11/05/2020 we are offering a 3 for the price of 2 mix and match promotion on certain product ranges. This offer cannot be used in conjunction with any other promotion and is not valid on pre-bundled battery packs or health & beauty products. A maximum of 5 free items is permitted per customer or household. This offer is not valid for bulk or trade purchases or those purchases considered to be for resale rather than personal use or consumption. Orders placed that do not meet these terms may be cancelled and refunded at our discretion.
VAT is applicable to all products at the rate prevailing at the date of despatch. Any liable taxes are included in, or shown with the sale price.
- Settlement Terms
We must receive payment before goods are despatched, we do not offer credit facilities.
- Retention of Title
All goods remain the property of PSA Parts Ltd until paid for.
- Warranty Period
Subject to the conditions below; We warrant that the goods sold will be free from fault, suitable for their purpose and correspond with their specifications when sold. This does not affect your rights under the Sales and Supply of Goods to Consumers Regulations.
The above warranty is given by Us subject to the following conditions:
We shall not be liable in respect of any defect arising from damage, negligence or abnormal working conditions.
- Web Site Usage
We provide this website on an 'as is' basis and makes no warranties or representations express or implied with regard to this site or the information content. The information on the site is the corporate property of The Site Owners. You may not distribute or re-use the information for comercial purposes without our written consent.
- Force Majeure
If We are unable to supply due to acts or omissions of third parties, or by reason on industrial dispute, the contract shall be suspended until fulfilment is possible.
- Variation of Terms
Any variation of terms will not be valid unless agreed in writing by a director or appointed person.
English law shall apply to all contracts.
BLACK FRIDAY WEEKEND PROMOTION: From 29/11/2019 to 2/12/2019 we are offering a 3 for the price of 2 mix and match promotion on certain product ranges. This offer cannot be used in conjunction with any other promotion and is not valid on pre-bundled battery packs or health & beauty products. A maximum of 5 free items is permitted per customer or household. This offer is not valid for bulk or trade purchases or those purchases considered to be for resale rather than personal use or consumption. Orders placed that do not meet these terms may be cancelled and refunded and our discretion.